Business markets are increasingly competitive, with many organisations competing on a global scale for market share, roles in sales customer service and marketing are requiring staff employed in these roles to widen their knowledge and skills within the business and across markets.
SCoPe offers a range of Nationally Accredited Qualifications for people involved in (or aspiring to step into) the a sales, customer service or marketing roles. We have access to qualifications through our industry partnerships which enable individuals and organisations to gain formal qualifications whilst exploring best practice approaches.
The Certificate IV in Business Sales is a qualification with skills sets portable to all industries and organisations. This qualification reflects the role of individuals who use well-developed business sales skills and a broad knowledge base in a wide variety of business sales contexts. They apply solutions to a defined range of unpredictable problems, and analyse and evaluate information from a variety of sources. They may provide leadership and guidance to others and have limited responsibility for the output of others, however they typically report to a more senior business sales practitioner. Roles may include sales account assistants, sales agents, or sales representatives.
The Certificate IV in Customer Engagement is a qualification with skills sets that are portable to all industries and organisations. This qualification reflects the role of individuals with excellent communication and interpersonal skills who undertake complex customer interactions, often as a team leader and with significant authority to delegate. Duties at this level are varied and may include responding to complex customer requests handling complaints, coaching staff and completing related administrative tasks.
The Diploma in Customer Engagement is a qualification with skills sets that are portable to all industries and organisations. This qualification would apply to individuals with various job titles including contact centre managers, quality assurance officers, analysts, schedulers and customer contact managers. Individuals in these roles would possess sound relationship management skills and be well-equipped to support a team. They would typically manage complex multi-channel customer interactions including training others and promoting continuous process improvements within an organisation.
Sessions are limited to 12 participants and are scheduled according to demand.
Note: These qualifications can also be delivered within organisations and customised to your requirements.
If you would like more information please Contact Us
These Qualifications are currently being delivered through RPL in conjunction with our industry partners including; Churchill Education RTO #31430
